Privacy Policy
INTRODUCTION
CallAtlas provides a call tracking and telecommunications platform through a Software as a Service model (“SaaS”). At CallAtlas, the privacy and security of our customers and consumers are of the utmost importance. CallAtlas is committed to protecting and securing the data that you share with us. This privacy policy explains how CallAtlas processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through the use of its website and platform.
For the purpose of this policy, CallAtlas defines the term “User” as an entity with which CallAtlas has an established relationship, the term “Consumer” as any individual who calls a phone number issued by CallAtlas, and the term “Visitor” as an individual that visits our front-end website, or a website with our JavaScript tags placed on it. (for example: www.callatlas.com).
Any information stored on CallAtlas’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. CallAtlas implements and maintains industry standard and state-of-the-art technical, security, and organization measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure.
COLLECTION AND USE
GENERAL
The following sections cover the specifics of the three groups from which data is collected: website Visitors, Consumers, and Users.
WEBSITE VISITORS
If you are a Visitor to our website only, and not a Consumer who has called a phone number controlled by CallAtlas or a user of our platform, then this section is relevant for you.
By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.
CallAtlas may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. CallAtlas may add information collected by way of pageview activity. Furthermore, CallAtlas may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you request a demo or sign up for information and newsletters. If you provide CallAtlas with your social media details, CallAtlas may retrieve publicly available information about you from social media.
Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in CallAtlas products, and certain information about the company you are working for (company name and address), the referring site that lead you to our page or a page with CallAtlas’s JavaScript placed on it, user agent string, browser type and version, device type, operating system type and version, as well as information as to the type of relationship that exists between CallAtlas and yourself. CallAtlas may also use your IP address to extrapolate your approximate geographic location, internet service provider, and other location-based data.
CallAtlas gathers data about visits to the website, including numbers of Visitors and visits, length of time spent on the site, pages clicked on or where Visitors have come from.
PURPOSE OF PROCESSING PERSONAL DATA
CallAtlas uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website and 3rd party websites that use the CallAtlas JavaScript by analyzing how Visitors navigate its website.
SHARING PERSONAL DATA
CallAtlas may also share such information with service vendors, clients, or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.
COOKIES
Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.
LINKS TO OTHER SITES
Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. CallAtlas is not responsible for the content or privacy policy of these other sites.
CONSUMERS
Consumers should be aware that in calling phone numbers issued by CallAtlas, they could be disclosing information that could make them personally identifiable to CallAtlas Users. The security and privacy protection implemented on CallAtlas’s platform does not cover this type of transfer or disclosure of personal information. Consumers calling a phone number that may be issued by CallAtlas and licensed to a CallAtlas User should be aware that they are making themselves personally identifiable by their phone number’s ‘Caller ID’ and that they are solely responsible for their actions while on the phone with whatever party they requested to speak with. For more detailed information concerning the protection of privacy when calling a CallAtlas issued phone number may contact the entity they requested to speak with. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law.
INQUIRIES
If you wish to inquire about your Personal Data that may have been collected in a phone call through CallAtlas, we recommend that you contact the entity that you called and spoke with. As CallAtlas is a Processor in this regard, it does not control the Personal Data used or stored from the call but processes it on behalf of its User.
USERS
If you are a User of our platform only, and not just a Visitor then this section is relevant for you.
GENERAL
In order to provide services to its Users, CallAtlas collects certain types of data from them. Furthermore, CallAtlas’s Users collect information from Consumers when call a number issued to a CallAtlas User. This section will describe how these two types of data are collected and used by CallAtlas as well as geographical differences that effect this policy. Data entered or transferred into CallAtlas by Users such as campaign names, target names, publisher names, sub-account information, etc., remains the property of the User and may not be shared with a third party by CallAtlas without express consent from the User.
COLLECTION OF USER DATA
During a User’s registration and later on CallAtlas’s platform, they provide information such as name, company name, email, address, telephone, credit-card number and other relevant data. This information is used by CallAtlas to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.
CallAtlas Users can at any time access and edit, update or delete their contact details by logging in with their username and password to CallAtlas’s platform. CallAtlas Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into CallAtlas, they meet the definition of User in this policy. CallAtlas will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
COLLECTION OF CONSUMER DATA
Users may issued phone numbers to be used on their behalf or by making them available to relevant businesses, organizations, and individuals. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. CallAtlas will not process Personal Data for other purposes or by other means than instructed by its Users.
Consumer data includes data from individuals who called a phone number issued by CallAtlas, ‘Caller ID’ numbers from Consumers who may have called, and meta-data collected by CallAtlas JavaScript in some cases. Personal Data may include, personal contact information such as IP address, geographic location information such as country, region, city, state, postal code, latitude, and longitude, internet service provider data, referring URLs, browser header data, user-agent strings, device type, browser type, operating system type, phone provider carrier data and other sensitive Personal Data. Consumers may also disclose personal data inside of a call recording, should a User instruct CallAtlas to record a call. Call recordings are the property of CallAtlas Users and should you have questions about the contents of a call recording, please contact the party in which you called.
The purpose of collecting Personal Data as part of a phone call will vary depending on the User, as set up by CallAtlas’s Users. As CallAtlas provides phone numbers to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users issued phone numbers in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by CallAtlas’s User.
If you or your organization are required under the European Union’s General Data Protection Regulation (GDPR) to enter into a contract, or other binding legal act under EU or Member State law, with your data processors, review and accept CallAtlas’s Data Processing Agreement in your CallAtlas account.
GEOGRAPHICAL LOCATION
CallAtlas offers a number of data regions. A CallAtlas “Data Region” is a set of data centers located within a defined geographical area where User and Consumer data is stored, maintained by CallAtlas or a 3rd party service provider that acts as CallAtlas’s data processor. Personal Data is not transmitted between Data Regions. For CallAtlas Users with accounts located in CallAtlas’s European Data Region, all Personal Data is processed in the EEA. For Users with accounts in the Data Regions: United States of America (US) and Canada, all Personal Data is processed solely in the respective country. For Users with accounts in our Asia Pacific Data Region, all Personal Data is processed in Singapore.
PROCESSING IN THE EUROPEAN ECONOMIC AREA (EEA)
For Users with accounts located in CallAtlas’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and CallAtlas’s processing will take place in accordance with the GDPR.
CONTROLLER
CallAtlas processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:
The CallAtlas entity which you as a User entered an agreement with when using CallAtlas’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Consumer data, as outlined in the “Collection of Consumer Data” section, the User will be the Controller in accordance with Directive and GDPR, and CallAtlas will be the Processor.
CallAtlas adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, CallAtlas processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.
All data collected by CallAtlas Users will be stored exclusively in secure hosting facilities provided by Amazon Web Services. CallAtlas has a data processing agreement in place with its providers, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
PROCESSING IN NORTH AMERICA
For Users with accounts in the CallAtlas North America Data Region, CallAtlas processes data solely in data centers located in the US. CallAtlas has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in CallAtlas’s possession. CallAtlas will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by CallAtlas Users will be stored exclusively in secure hosting facilities provided by Amazon Web Services and CallAtlas’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. CallAtlas’s policy is to protect and safeguard any personal information obtained by CallAtlas in accordance with United States state or federal laws governing the protection of personal information and data. Accordingly, CallAtlas adheres to practices and policies that aim to safeguard the data.
PROCESSING IN OTHER REGIONS
For Users with accounts in our Asian Pacific Data Region, CallAtlas processes data in data centers throughout Asia, and in the US. CallAtlas has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in CallAtlas’s possession. CallAtlas will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.
All data collected by CallAtlas Users will be stored exclusively in secure hosting facilities provided by Amazon Web Services, Telnyx, Plivo, or Twilio. CallAtlas’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Accordingly, CallAtlas adheres to practices and policies that aim to safeguard the data.
RENTENTION AND DELETION
CallAtlas will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Consumer data, CallAtlas’s Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Consumer data, Users with an active account will therefore have the responsibility to delete data when required. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.
ACCEPTANCE OF THESE CONDITIONS
We assume that all Visitors of our website, Consumers calling phone numbers issued by CallAtlas and users of CallAtlas’s platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of CallAtlas’s website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of CallAtlas’s terms of use.
OUR LEGAL OBLIGATION TO DISCLOSE PERSONAL INFORMATION
We will reveal a user’s personal information without their prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to CallAtlas or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have a good reason to believe that this is legally required.
CONTACT CALLATLAS LEGAL DEPARTMENT
If you have any further questions regarding the data CallAtlas collects or how we use it, please feel free to contact us by email at: privacy@callatlas.io or using this contact form.
