11 Best Sales Call Tracking Software For Business

Sales call tracking software has become a vital tool for businesses aiming to improve customer communication and optimize their sales strategies. These solutions not only monitor and record calls but also provide valuable insights that help companies refine their approach to customer interactions. With the right software, businesses can boost their efficiency, enhance customer satisfaction, and maximize sales performance. To help you find the perfect tool for your needs, here’s a list of the 11 best sales call tracking software for business solutions that can revolutionize your sales processes.

1. CloudTalk

CloudTalk is a popular VoIP-based telephony platform designed for customer service and sales teams. It provides advanced call tracking features, enabling managers to monitor team performance and track deal progress. With its intuitive dashboard, CloudTalk makes analyzing calls and optimizing strategies straightforward.

Key Features:

• Call Queuing & Distribution: Ensures that customer calls are prioritized and directed to the right agents.
• Call Recording & Playback: Enables teams to review calls for quality assurance and training purposes.
• Customizable Workflows: Allows businesses to set predefined rules and personalized messages for enhanced customer interactions.
• Integrations: Connects seamlessly with CRM platforms and other tools to unify workflows.
• Call Notes & Tagging: Helps categorize and document call details for easy reference.

Pricing: Starts at $25 per user per month.

Best For: CloudTalk is a reliable tool for businesses looking to improve both their sales and customer service operations with an emphasis on personalization and efficiency.

2. CallAtlas: best sales call tracking software for business

CallAtlas is a powerful call tracking software designed specifically for advertising agencies and sales teams. It tracks inbound and outbound calls, providing comprehensive analytics to measure campaign performance. With CallAtlas, businesses can identify which marketing campaigns drive the most calls, enabling better ROI tracking and resource allocation.

Key Features:

• Dynamic Number Insertion: Assigns unique numbers to campaigns for precise tracking.
• Call Recording & Monitoring: Records calls to ensure quality and compliance while enabling managers to monitor calls in real time.
• Advanced Analytics Dashboard: Provides insights into call duration, conversion rates, and customer interactions.
• Keyword-Level Tracking: Tracks which keywords are driving the most leads to optimize advertising spend.
• CRM Integration: Syncs with popular CRM systems to streamline sales processes and improve lead management.

Pricing: Contact CallAtlas for a custom quote.

Best For: CallAtlas is the perfect choice for advertising agencies looking to improve their lead generation efforts with detailed call tracking and actionable insights.

3. CallHippo

CallHippo is a versatile call tracking software that caters to businesses of all sizes, particularly contact centers. It stands out for its predictive dialer, which saves time by filtering out unreachable numbers. CallHippo also offers valuable insights for personalized training programs, making it a great choice for improving team performance.

Key Features:

• Predictive Dialer: Increases efficiency by dialing numbers likely to connect successfully.
• Click-to-Dial: Simplifies outbound calls with a single click, saving time and effort.
• Global Connect: Provides details about the best time to call leads in different time zones.
• Call Cascading: Ensures no call is missed by routing it to the next available agent.
• Gamification: Motivates teams with game-based performance tracking.

Pricing: Starts at ₹1300 per user per month.

Best For: CallHippo’s ability to combine analytics, performance tracking, and user-friendly features makes it an excellent option for sales and customer service teams.

4. FreJun

FreJun is a leading sales call tracking software powered by a robust AI engine, making it a favorite among sales teams and businesses. This cloud-based telephony platform provides an extensive list of automation features designed to optimize communication and streamline workflows. FreJun goes beyond just tracking calls—it transcribes and analyzes them, giving teams actionable insights to improve their processes.

Key Features:

• AI-Powered Call Analytics: Gain deep insights into your call data for better decision-making and sales optimization.
• Call Transcription: Automatically transcribes calls for easy reference and better context.
• CRM Integration: Seamlessly integrates with popular CRM tools for a unified workflow.
• Auto Dialer: Enhances efficiency by automating outbound calls to potential leads.
• Call Routing: Ensures calls reach the right team members based on predefined criteria.

Pricing: Starts at $14.49 per user per month.

Best For: FreJun is ideal for businesses seeking advanced automation and insight-driven solutions to enhance their sales efforts.

5. TeleCRM: Sales Call Tracing Software

TeleCRM is a homegrown cloud telephony platform designed specifically for sales and marketing teams. It doubles as a CRM tool, offering a unified platform to manage calls and leads efficiently. This all-in-one solution is ideal for small to medium-sized businesses looking to track and improve their sales call strategies.

Key Features:

• Call Campaign Management: Simplifies the process of creating and monitoring call campaigns.
• Call Reminders: Ensures no follow-up call is missed, boosting lead conversion rates.
• Leaderboards & Reports: Tracks team performance and identifies areas for improvement through detailed analytics.
• Autodialer: Increases productivity by automating the dialing process for outbound calls.
• Triggers & Workflows: Allows businesses to set up automated workflows for repetitive tasks.

Pricing: Starts at ₹599 per user per month.

Best For: TeleCRM’s dual role as a call tracking and CRM platform makes it an affordable yet powerful choice for businesses focused on lead generation and customer management.

6. Dialfire

Dialfire is a powerful cloud-based dialer that excels in call tracking and streamlining communication processes. This platform is particularly popular among sales teams and call center agents due to its user-friendly interface and robust features. Dialfire allows managers to monitor live calls, helping them provide real-time assistance to their teams. Its reporting and analytics capabilities enable businesses to optimize their sales strategies effectively.

Key Features:

• Real-Time Analytics: Tracks live data to measure performance and identify areas for improvement.
• Call Monitoring: Allows supervisors to listen in on calls and provide guidance during live interactions.
• Predictive Dialer: Automatically dials numbers and skips those unlikely to connect, saving time.
• Data Import & Export: Enables seamless integration with other tools by importing and exporting data.
• Webhooks: Customizes workflows by triggering specific actions based on events.

Pricing: Contact Dialfire for pricing details.

Best For: Dialfire is an excellent option for businesses looking to enhance their outbound calling efforts with a tool that combines automation and real-time monitoring.

7. CallTrackingMetrics

CallTrackingMetrics is a specialized platform designed to track and analyze calls for businesses aiming to maximize their ROI. It provides dynamic number insertion, call scoring, and keyword-level tracking to help businesses identify which campaigns generate the most leads. Its AI-driven analytics offer deep insights into customer behavior, allowing businesses to fine-tune their strategies.

Key Features:

• Dynamic Number Insertion: Tracks calls from specific campaigns by assigning unique phone numbers.
• Call Scoring: Evaluates call quality to determine the success of campaigns.
• Keyword-Level Tracking: Monitors which keywords are driving traffic and leads.
• AI-Powered Insights: Provides actionable data on customer behavior and campaign performance.
• Workflow Integrations: Connects seamlessly with popular tools like Google Ads, Salesforce, and Slack.

Pricing: Basic plan starts at $39 per month.

Best For: CallTrackingMetrics is perfect for businesses that rely heavily on data-driven decisions to enhance their marketing campaigns and improve customer engagement.

8. Zadarma: Best Sales Call Tracking Software For Business

Zadarma is a cloud phone system that offers advanced call tracking features alongside its renowned international calling capabilities. With access to over 30,000 phone numbers in more than 100 countries, Zadarma is a fantastic choice for businesses with a global presence. Its call analytics and performance monitoring tools help organizations optimize their sales processes.

Key Features:

• Call Forwarding: Routes calls to the appropriate agent or department automatically.
• IVR (Interactive Voice Response): Guides customers to the right resources with ease.
• Call Recording: Stores calls for quality assurance and training purposes.
• Customizable Call Routing: Enables businesses to set rules for routing based on specific needs.
• Call Queue Management: Ensures no customer call is left unanswered, improving service levels.

Pricing: Free plan available; paid plans start at $39 per month.

Zadarma is ideal for companies needing reliable international calling and tracking capabilities combined with user-friendly features.

9. Servetel: Sales Call Tracking software for business

Zadarma is a cloud phone system that offers advanced call tracking features alongside its renowned international calling capabilities. With access to over 30,000 phone numbers in more than 100 countries, Zadarma is a fantastic choice for businesses with a global presence. Its call analytics and performance monitoring tools help organizations optimize their sales processes.

Key Features:

• Toll-Free Numbers: Enhances credibility and makes it easier for customers to reach businesses.
• IVR System: Streamlines call routing and ensures efficient handling of customer queries.
• Missed Call Alerts: Notifies teams about missed calls, ensuring prompt follow-ups.
• Call Recording & Analytics: Tracks call data to help businesses improve their communication strategies.
• Custom API Integrations: Connects with other tools for seamless workflows.

Pricing: Contact Servetel for pricing details.

Servetel is a reliable solution for businesses seeking an affordable and feature-rich platform to manage their communication needs.

10. Aircall

Aircall is a modern call tracking and VoIP system designed for teams aiming for high efficiency and collaboration. It integrates with major CRMs like HubSpot and Salesforce, making it a powerful tool for sales and customer service teams. With its advanced analytics and call distribution features, Aircall helps businesses manage and optimize their call workflows effectively.

Key Features:

• Call Routing: Ensures calls are directed to the most suitable agents.
• Live Call Monitoring: Enables managers to oversee calls and provide feedback in real time.
• CRM Integrations: Seamlessly connects with tools like HubSpot, Salesforce, and Pipedrive.
• Call Recording: Stores call data for review, analysis, and training.
• Custom VoIP Numbers: Offers local numbers for a personalized touch in different regions.

Pricing: Plans start at $30 per user per month.

Aircall is an excellent choice for businesses looking to streamline their communication processes with an intuitive and collaborative platform.

11. Convirza

Convirza is a call tracking platform that goes beyond basic tracking by offering conversation analytics and call scoring. This software is ideal for sales teams looking to gain insights into customer interactions and improve their performance. Convirza’s ability to analyze sentiment and intent makes it a standout option for businesses focused on enhancing customer relationships.

Key Features:

• Conversation Analytics: Analyzes call content to measure sentiment and intent.
• Call Scoring: Evaluates the effectiveness of sales calls and identifies areas for improvement.
• Campaign Attribution: Tracks which marketing campaigns are driving calls.
• Real-Time Alerts: Notifies managers of important calls or missed opportunities.
• Custom Integrations: Works with popular tools to create a unified workflow.

Pricing: Contact Convirza for pricing details.

Convirza’s emphasis on analytics and performance tracking makes it an ideal choice for businesses that prioritize data-driven strategies in their sales processes.

How these best Sales Call Tracking Software Benefits Your Business

1. Enhanced Lead Attribution: Understand which marketing campaigns and channels drive the most valuable leads by tracking calls back to specific ads, keywords, or campaigns.
2. Improved Sales Team Performance: Monitor and analyze call recordings to identify areas for improvement, train sales teams effectively, and ensure consistent customer interactions.
3. Data-Driven Decision Making: Gain actionable insights from call analytics to refine strategies, optimize marketing efforts, and improve overall ROI.
4. Streamlined Customer Experience: Use features like call routing and IVR to ensure customers are connected to the right person quickly, enhancing satisfaction and reducing call handling time.
5. Increased Revenue Opportunities: Identify high-performing campaigns and replicate their success, while also uncovering missed opportunities through in-depth reporting and analysis.

Conclusion:

Investing in sales call tracking software for business ensures your team has the tools needed to analyze and improve their sales calls. With options like CallAtlas, CallRail, and CallHippo, there’s a solution for every business size and need. Choose the software that aligns with your goals and watch your sales processes become smarter and more efficient!

FAQs About Sales Call Tracking Software For Business