In today’s business world, establishing a strong local presence while maintaining global reach is essential for success. Virtual phone numbers make this possible by enabling companies to connect with Australian customers from anywhere in the world — without needing a physical office. Whether you’re a startup entering the market or an established enterprise looking to expand, choosing the right service provider can enhance communication, improve customer trust, and reduce costs.
This detailed blog guide on the 25 Best Virtual Number Providers in Australia (2025) highlights the top solutions helping businesses achieve seamless communication and scalability through advanced cloud-based telephony.
What Are Virtual Numbers?
Virtual numbers are cloud-based phone numbers that allow businesses to make and receive calls without the need for traditional phone lines or physical offices. They can be local, mobile, or toll-free, depending on business requirements. Essentially, they act as a digital extension of your business, enabling a local presence in a city or country even if your team is located elsewhere.
Virtual numbers are not tied to a specific device — calls can be routed to landlines, mobile phones, or VoIP apps, offering unparalleled flexibility for businesses of all sizes.
Why Businesses Use Virtual Numbers in Australia
Businesses use virtual numbers in Australia for several key reasons:
- Establish a Local Presence: Even if your company operates globally, a local number builds trust with Australian customers.
- Cost Efficiency: Virtual numbers reduce the need for physical office infrastructure and lower international calling costs.
- Remote Workforce Support: Teams working from different locations can still receive calls and manage communication seamlessly.
- Scalability: Companies can add or remove numbers quickly as business needs change.
- Professional Communication: Features like IVR, call forwarding, voicemail, and analytics help maintain a professional image.
How Virtual Numbers Work
Virtual numbers work by routing incoming calls through the internet or VoIP systems rather than traditional phone lines. Businesses can:
- Forward calls to any device, including mobile phones and softphones
- Set up automated greetings, menus, or IVR systems
- Record calls and generate analytics for customer service or sales insights
- Use SMS-enabled virtual numbers for messaging campaigns
The backend is managed by the provider’s cloud telephony platform, making it easy to scale and monitor calls without complex hardware setups.
Key Features of Virtual Numbers
While different providers offer varying features, the most common and valuable ones include:
- Local and Toll-Free Options: Reach customers through city-specific or free-to-call numbers.
- Call Routing & Forwarding: Direct calls to the right person or department automatically.
- IVR (Interactive Voice Response): Helps automate customer queries with menu options.
- Voicemail & Transcription: Receive messages even when your team is unavailable, often with text versions.
- Analytics & Reporting: Track call volumes, durations, and performance for better business insights.
- CRM & App Integrations: Sync calls with customer management systems for streamlined workflows.
Benefits of Using Virtual Numbers in Australia
- Enhanced Customer Trust: Local numbers make customers feel they are dealing with a nearby business.
- Flexible & Remote-Friendly: Employees can answer calls from anywhere, keeping operations uninterrupted.
- Cost Savings: Reduces expenses on hardware, maintenance, and long-distance calls.
- Professional Image: IVR, call recording, and analytics create a polished, professional experience.
- Scalability: Quickly add numbers for new regions or departments without physical setups.
How to Choose the Right Virtual Number Solution
When selecting a virtual number provider, consider:
- Number Types: Decide whether you need local, mobile, or toll-free numbers.
- Features & Integrations: Check for IVR, CRM sync, analytics, and mobile app support.
- Call Quality & Reliability: Ensure minimal downtime and clear voice quality.
- Pricing Plans: Evaluate monthly fees, per-minute charges, and flexibility to scale.
- Support & Security: Look for 24/7 support and secure call handling.
Use Cases of Virtual Numbers
- Sales Teams: Track calls, manage leads, and maintain professional communication.
- Customer Support: Route calls to available agents, monitor performance, and provide 24/7 support.
- Remote Businesses: Operate globally while maintaining local numbers in multiple regions.
- Marketing Campaigns: Use SMS-enabled virtual numbers to run targeted promotions.
- Startups & SMEs: Build a professional image without investing in physical office infrastructure.
Future of Virtual Numbers in Australia
Virtual numbers are becoming essential as businesses continue to embrace remote work, cloud communication, and global operations. Advanced features such as AI-based call routing, predictive analytics, and omnichannel messaging will make them even more valuable for customer engagement and operational efficiency.
Comparison Table: Top 25 Virtual Phone Number Providers in Australia (2025)
| Provider Name | Best For | Key Features | Website |
|---|---|---|---|
| CallAtlas | Global businesses needing flexible virtual numbers | Instant activation, local/toll-free options, call routing, CRM integration | Visit CallAtlas |
| TheTelephonyCo | Remote teams & sales businesses | Call forwarding, analytics, integrations, multi-device access | Visit TheTelephonyCo |
| Avoxi | Global enterprises | AI routing, IVR, analytics, international coverage | Visit Avoxi |
| RingCentral | Unified communication for enterprises | Cloud PBX, team messaging, HD voice, 99.999% uptime | Visit RingCentral |
| MightyCall | Startups & SMEs | Auto-attendant, call routing, voicemail-to-email | Visit MightyCall |
| Grasshopper | Small businesses & freelancers | Extensions, custom greetings, mobile app | Visit Grasshopper |
| 3CX | Mid to large businesses | SIP trunking, IVR, CRM integrations, self-hosting | Visit 3CX |
| VirtualPhone.com | International startups | SMS-enabled numbers, global forwarding | Visit VirtualPhone.com |
Here is the detailed description about the 25 Best Virtual Number Providers in Australia For 2025
1. CallAtlas – Best Australia Virtual Phone Number Provider
Overview:
CallAtlas is a fast-growing global virtual number provider offering reliable Australian local and toll-free numbers for businesses of all sizes. With its powerful cloud platform, CallAtlas helps organizations build a strong local presence in Australia while managing calls seamlessly from anywhere in the world.
Key Features:
- Local, DID, and toll-free Australian virtual numbers
- Instant number activation and easy configuration
- Advanced call routing and voicemail features
- CRM and helpdesk integration for streamlined workflows
- 24/7 global support and detailed analytics
Why Choose CallAtlas:
CallAtlas stands out for its global reach, flexibility, and user-friendly portal that allows quick setup and real-time call management. It’s an ideal solution for businesses that want to enhance customer communication without investing in complex infrastructure.
Best For:
Startups, SMEs, and global enterprises seeking scalable and affordable Australian virtual number solutions with advanced call management tools.
2. The Telephony Co
Overview:
The Telephony Co stands out as one of the fastest-growing telecom and VoIP solution providers offering Australian virtual numbers tailored for businesses of all sizes. With a focus on scalability, reliability, and affordability, it supports both startups and large enterprises in managing multi-channel communications.
Key Features:
- Local, toll-free, and international Australian numbers
- Seamless integration with CRM and call center platforms
- 24/7 dedicated technical support
- Cost-effective plans with pay-as-you-grow options
Why Choose The Telephony Co:
Their flexible cloud telephony solutions are designed to optimize business communication while reducing costs. Businesses also benefit from advanced analytics and customizable IVR setups.
Best For:
Businesses looking for a one-stop solution for virtual numbers, VoIP, and cloud-based communication.
3. Avoxi
Overview:
Avoxi provides high-quality Australian virtual phone numbers for global enterprises. It offers flexible call routing, IVR, and voice analytics for businesses handling large call volumes.
Key Features:
- Global coverage with Australian DID numbers
- AI-powered call routing
- IVR menus and custom greetings
- Real-time call analytics
Why Choose Avoxi:
Avoxi combines reliability with enterprise-grade features, making it a great fit for international companies operating in the Australian market.
Best For:
Enterprises managing global operations or customer support centers.
4. RingCentral
Overview:
RingCentral delivers unified communications through its virtual number solutions, enabling businesses to maintain consistent voice, messaging, and video communication channels.
Key Features:
- Local Australian and toll-free numbers
- Cloud PBX and team collaboration tools
- High-definition voice quality
- 99.999% uptime SLA
Why Choose RingCentral:
Its all-in-one platform helps businesses streamline communication while maintaining a professional local image. It’s also known for robust integrations with Microsoft Teams and Google Workspace.
Best For:
Organizations seeking an all-in-one communication suite with reliable virtual number capabilities.
5. MightyCall
Overview:
MightyCall is an affordable and user-friendly virtual phone system perfect for small and medium businesses seeking Australian numbers.
Key Features:
- Local and toll-free numbers
- Auto-attendant and call routing
- Call recording and voicemail-to-email
- Mobile and web app access
Why Choose MightyCall:
It offers a perfect balance between pricing and functionality, ensuring even small businesses can access enterprise-grade features.
Best For:
Startups and SMEs needing a professional virtual number without high infrastructure costs.
6. Grasshopper
Overview:
Grasshopper is a well-known virtual phone system designed for small businesses and entrepreneurs. It helps users establish a professional Australian presence without needing a physical office.
Key Features:
- Local and toll-free Australian numbers
- Call forwarding and extensions
- Custom greetings and voicemail transcription
- Desktop and mobile apps for seamless connectivity
Why Choose Grasshopper:
Grasshopper combines simplicity with professionalism, allowing small teams to manage all calls, texts, and voicemails from a unified dashboard.
Best For:
Freelancers, startups, and small business owners seeking a polished business communication setup.
7. 3CX
Overview:
3CX is a leading unified communications solution offering advanced virtual number and PBX functionality for Australian businesses. It supports VoIP, video conferencing, live chat, and more — all from a single platform.
Key Features:
- Australian DID and toll-free number support
- Advanced call routing and IVR
- CRM integration (HubSpot, Freshdesk, Zoho, etc.)
- Self-hosted or cloud-hosted options
Why Choose 3CX:
It’s a flexible and cost-effective choice that gives businesses total control over their telephony environment while maintaining enterprise-level quality and reliability.
Best For:
Medium to large businesses looking for customizable communication systems with Australian numbers.
8. VirtualPhone.com
Overview:
VirtualPhone.com offers scalable Australian virtual numbers with worldwide forwarding and SMS capabilities. The service is easy to set up and suitable for international brands expanding into the Australian market.
Key Features:
- Local and mobile virtual numbers in Australia
- SMS-enabled numbers
- Call recording and voicemail
- Global call forwarding
Why Choose VirtualPhone.com:
It provides a simple, affordable, and reliable way to establish a local Australian identity for any business — especially useful for global startups.
Best For:
International businesses entering the Australian market.
9. Telnyx
Overview:
Telnyx is a next-generation communication platform offering carrier-grade Australian virtual numbers and SIP trunking services. With its powerful API and global reach, it’s built for developers and enterprise-grade integrations.
Key Features:
- Australian local, mobile, and toll-free numbers
- SMS and MMS support
- Programmable voice APIs
- High security and low-latency connections
Why Choose Telnyx:
Telnyx allows businesses to build custom communication solutions using APIs, ensuring reliability and flexibility with competitive pricing.
Best For:
Tech-savvy companies and developers seeking to integrate Australian voice and messaging into their systems.
10. CloudTalk
Overview:
CloudTalk is a popular virtual phone system designed for sales and customer support teams. It provides Australian virtual numbers and advanced call management features for distributed teams.
Key Features:
- Local Australian numbers
- Intelligent call routing
- Call monitoring and analytics
- Integration with Pipedrive, Zendesk, and Salesforce
Why Choose CloudTalk:
It helps businesses enhance productivity through automation and reporting tools, making customer interactions efficient and data-driven.
Best For:
Call centers, sales, and support teams needing robust call management and analytics.
11. Nextiva
Overview:
Nextiva is a globally trusted VoIP and virtual phone system provider offering Australian virtual numbers for businesses that want crystal-clear voice quality and unified communications.
Key Features:
- Local and toll-free Australian numbers
- Call recording, analytics, and auto-attendant
- Business SMS and voicemail-to-email
- Integration with CRM and productivity tools
Why Choose Nextiva:
Nextiva’s reliability, HD voice, and strong customer support make it a preferred choice for medium and large businesses managing remote teams and multiple customer touchpoints.
Best For:
Companies seeking a robust, enterprise-grade communication system with Australian connectivity.
12. Sonetel
Overview:
Sonetel focuses on affordability, offering Australian virtual numbers that make small businesses look global. The setup is quick, and calls can be forwarded to any existing mobile or landline.
Key Features:
- Low-cost Australian virtual numbers
- Call forwarding and recording
- Free web call integration
- AI-based customer support tools
Why Choose Sonetel:
With budget-friendly pricing and an intuitive setup, Sonetel is a great option for startups or individual entrepreneurs expanding into Australia.
Best For:
Startups and small enterprises needing an affordable virtual phone solution.
13. Zadarma
Overview:
Zadarma provides cloud-based communication services, including Australian virtual phone numbers with global connectivity. It’s known for low call rates and flexible integrations.
Key Features:
- Australian local and toll-free numbers
- Free PBX functionality
- Call statistics and API integration
- HD voice and secure connections
Why Choose Zadarma:
It’s an excellent option for businesses that want a balance between affordability and advanced VoIP features, with strong data protection.
Best For:
SMBs and digital businesses with international operations.
14. Vonage
Overview:
Vonage is a leading name in cloud communications, offering enterprise-grade Australian virtual numbers backed by a feature-rich communication platform.
Key Features:
- Local and international virtual numbers
- Unified communications (voice, messaging, video)
- AI-based analytics and voice APIs
- 24/7 uptime monitoring and support
Why Choose Vonage:
Vonage empowers companies with tools to build customer engagement systems using APIs — ideal for companies that need scalability and customization.
Best For:
Enterprises looking for a versatile cloud communication solution with programmable APIs.
15. 8×8
Overview:
8×8 offers secure, cloud-based business communication tools with Australian virtual numbers. It combines voice, chat, and video to deliver a complete customer interaction suite.
Key Features:
- Australian local and toll-free numbers
- Unlimited global calling plans
- AI-powered analytics dashboard
- Microsoft Teams integration
Why Choose 8×8:
It’s known for its strong reliability, global reach, and unified platform that supports omnichannel communication for growing teams.
Best For:
Global teams and enterprises that require reliable communication with customers across regions.
16. Dialpad
Overview:
Dialpad is a modern AI-powered communication platform that offers Australian virtual numbers with smart voice intelligence features. It provides unified communication through voice, messaging, and video — all in one sleek interface.
Key Features:
- Local and toll-free Australian numbers
- AI transcription and sentiment analysis
- Integrations with Google Workspace and Microsoft 365
- Cloud PBX with call analytics
Why Choose Dialpad:
Its voice intelligence helps capture key insights from every call, making it ideal for businesses that value productivity and customer experience.
Best For:
Modern teams and customer service departments that rely on call insights and real-time analytics.
17. Freshcaller (by Freshworks)
Overview:
Freshcaller, part of the Freshworks suite, offers simple yet powerful cloud telephony solutions with Australian virtual numbers. It’s designed for customer support and sales teams.
Key Features:
- Australian local and toll-free numbers
- Smart call routing and IVR
- Real-time call queue monitoring
- Integration with Freshdesk and CRM platforms
Why Choose Freshcaller:
It provides a seamless link between your virtual phone system and your customer service software, streamlining the entire support process.
Best For:
Businesses already using Freshworks tools or looking for an integrated support ecosystem.
18. OpenPhone
Overview:
OpenPhone delivers a clean, intuitive virtual number experience for startups and remote teams in Australia. It simplifies business communication with app-based management for calls and SMS.
Key Features:
- Australian virtual numbers
- Shared inbox for team messaging
- Voicemail transcription and call notes
- Integration with Slack and HubSpot
Why Choose OpenPhone:
It’s lightweight, easy to use, and budget-friendly, making it a favorite among small remote teams and freelancers.
Best For:
Startups and distributed teams needing efficient communication tools without complex setup.
19. Toky
Overview:
Toky provides Australian virtual numbers and a complete business phone system to help teams communicate with customers using internet-based calling.
Key Features:
- Local and international numbers
- Click-to-call widget integration
- CRM integrations (Pipedrive, Zendesk, HubSpot)
- Real-time call activity tracking
Why Choose Toky:
It bridges the gap between phone and digital communications, helping businesses convert website visitors into direct leads via call functionality.
Best For:
Sales and customer service teams aiming to improve conversions and response times.
20. Aircall
Overview:
Aircall is a cloud-based virtual phone system designed for teams that thrive on collaboration. It provides Australian virtual numbers with powerful analytics and third-party integrations.
Key Features:
- Local Australian numbers
- Real-time activity dashboards
- Call whispering and monitoring
- 100+ app integrations (HubSpot, Salesforce, Shopify)
Why Choose Aircall:
With its user-friendly interface and collaboration tools, Aircall empowers teams to manage high call volumes efficiently while tracking performance metrics.
Best For:
Sales, support, and marketing teams managing customer calls across multiple platforms.
21. Exotel
Overview:
Exotel is a leading cloud telephony platform offering Australian virtual numbers with enterprise-level reliability. It enables businesses to streamline customer engagement through voice and SMS-based communication.
Key Features:
- Local and toll-free Australian numbers
- IVR, call recording, and intelligent routing
- SMS automation and campaign tools
- Real-time call analytics and dashboard
Why Choose Exotel:
It’s known for its scalability, compliance, and reliability — ideal for enterprises and startups expanding their communication footprint in Australia.
Best For:
Businesses that require secure, scalable, and data-driven voice communication solutions.
22. JustCall
Overview:
JustCall is a versatile cloud phone system that provides Australian virtual numbers to help teams call and text customers worldwide. It’s especially popular among sales and support teams.
Key Features:
- Australian local and toll-free numbers
- Click-to-call browser extensions
- Call monitoring, recording, and analytics
- Integration with 100+ tools (CRM, Helpdesk, etc.)
Why Choose JustCall:
Its automation capabilities and smooth integrations make it a powerful option for customer-facing teams seeking to improve productivity.
Best For:
Sales and support teams working remotely or across multiple time zones.
23. TollFreeForwarding
Overview:
TollFreeForwarding specializes in providing Australian toll-free and local virtual numbers with global call forwarding capabilities. Businesses can manage calls through an easy-to-use online dashboard.
Key Features:
- Local and 1800 Australian numbers
- Instant call forwarding
- Custom IVR and voicemail setup
- No hardware required
Why Choose TollFreeForwarding:
It’s ideal for companies that want a quick, low-maintenance solution to establish an Australian presence without setting up a local office.
Best For:
International businesses seeking a virtual Australian business identity.
24. KrispCall
Overview:
KrispCall offers advanced cloud telephony and Australian virtual numbers for seamless business communication. It supports call management, analytics, and CRM integrations from one unified dashboard.
Key Features:
- Local and toll-free Australian numbers
- Unified callbox for all communication
- Call recording, routing, and analytics
- Integration with HubSpot and Zoho
Why Choose KrispCall:
It simplifies managing business calls across multiple devices, making it ideal for teams that value organization and transparency in customer communication.
Best For:
Remote teams and SMBs focused on maintaining professional communication consistency.
25. GlobalCallForwarding
Overview:
GlobalCallForwarding is one of the most established providers of virtual phone numbers worldwide, offering extensive Australian coverage for businesses of all sizes.
Key Features:
- Local, mobile, and toll-free Australian numbers
- Advanced call routing and IVR
- SMS-enabled virtual numbers
- 24/7 technical support
Why Choose GlobalCallForwarding:
With over two decades of experience, it ensures reliability, high-quality connections, and scalability — key for global organizations managing large call volumes.
Best For:
Enterprises and multinational businesses seeking a long-term, stable virtual number solution in Australia.
Conclusion:
Virtual numbers have transformed how modern businesses communicate, providing flexibility, scalability, and reliability across industries. With the right provider, companies can manage calls, track performance, and engage customers effectively while maintaining a professional Australian identity.
From feature-rich enterprise systems to cost-effective startup options, these 25 Best Virtual Number Providers in Australia represent the best choices for 2025. As communication continues to evolve, investing in a trusted virtual number partner ensures your business stays connected, responsive, and ready to grow in the Australian market.
Frequently Asked Questions:
A virtual number in Australia is a cloud-based phone number that allows businesses to make and receive calls without using traditional phone lines. It helps maintain a local Australian presence, even if your team is located globally.
Australian virtual numbers enhance customer trust, reduce calling costs, and enable remote teams to manage communication efficiently using cloud-based systems.
When selecting a provider, compare factors such as call quality, pricing, available features (like IVR or analytics), and integration with your existing CRM or communication tools.
Yes. Most providers offer local (city-based) and toll-free (1800 or 1300) Australian virtual numbers to suit different business communication needs.
Absolutely. Many virtual number providers offer affordable plans and simple setups ideal for startups and SMEs wanting a professional business phone system.