January 2025

Call forwarding software is the most important tool for small businesses looking to enhance communication and customer service. In 2025, with the rapid advancement of technology, choosing the right call forwarding solution can streamline operations, improve accessibility, and boost overall efficiency. Here, we explore the 9 best call forwarding software for small business in 2025, considering their key features, pricing, suitability, and G2 ratings. What is Call Forwarding Software? Call forwarding software is a modern communication tool designed to redirect incoming calls from one phone line to another. It allows businesses to seamlessly manage their communication channels, ensuring that no call is missed, even if the primary recipient is unavailable. Whether you’re forwarding calls to a mobile device, another department, or a remote team, call forwarding software provides flexibility and reliability for efficient communication. At its core, this software uses advanced telephony systems to detect incoming calls and route them to the desired destination based on predefined rules. These rules can include factors like time of day, caller ID, or the availability of the intended recipient. By integrating with customer relationship management (CRM) systems and other tools, call forwarding software can enhance productivity and improve customer satisfaction. Why Do Small Business Need Call Forwarding Software? Small businesses often face unique challenges when it comes to managing customer communication. Limited resources and smaller teams can make it difficult to respond to every inquiry promptly. Call forwarding software addresses this issue by ensuring that all calls are efficiently routed to the right person or department, even when employees are working remotely or outside of regular office hours. Here are some reasons why small business benefit from using call forwarding software: Which Industries Use Call Forwarding Software? Call forwarding software is a versatile tool that serves businesses across a wide range of industries. Here are some sectors where this software is particularly beneficial: What Features Are Essential in Call Forwarding Software for Business? When selecting call forwarding software, it’s crucial to choose one with features that align with your business needs. Here are some must-have features to look for: How to Choose the Right Call Forwarding Software for Your Business Selecting the right call forwarding software for your business involves evaluating your unique requirements and the features offered by various solutions. Here are some steps to guide you: By carefully evaluating these factors, you can select call forwarding software that meets your business’s needs and enhances your communication capabilities. Here is the list of the top 9 call forwarding software services providers 1. Atlas by CallAtlas A leading call tracking and forwarding software designed specifically for businesses looking to optimize their call-based marketing efforts. CallAtlas combines precision and user-friendly features to deliver unmatched results. Key Features: Pricing: Starts at $49/month unlimited user. Best For: Advertising agencies, marketing teams, and businesses needing advanced call tracking and routing capabilities. G2 Rating: 4.8/5 Why Choose Atlas: CallAtlas stands out with its precision in call tracking and routing, making it ideal for small businesses focused on ROI and customer satisfaction. 2. Grasshopper A virtual phone system tailored for small businesses and entrepreneurs. Grasshopper simplifies call management with its reliable and intuitive features, making professional communication effortless. Key Features: Pricing: Starts at $29/month per user. Best For: Entrepreneurs and startups looking for an affordable yet comprehensive call management solution. G2 Rating: 4.3/5 Why Choose Grasshopper: Grasshopper offers a user-friendly interface and robust features, making it a popular choice among small business owners. 3. Nextiva An all-in-one communication platform offering top-tier call forwarding, analytics, and collaboration tools. Nextiva is known for its robust infrastructure and scalability. Key Features: Pricing: Starts at $30/month per user. Best For: Businesses seeking an all-in-one communication platform. G2 Rating: 4.5/5 Why Choose Nextiva: Nextiva’s comprehensive features make it a powerhouse for businesses that want more than just call forwarding. 4. RingCentral A versatile cloud-based communication platform designed for seamless team collaboration and efficient call management. RingCentral is ideal for businesses of all sizes. Key Features: Pricing: Starts at $19.99/month per user. Best For: Teams requiring seamless collaboration and integration capabilities. G2 Rating: 4.6/5 Why Choose Ring Central: RingCentral is known for its reliability and versatility, making it a trusted solution for small businesses. 5. Vonage A comprehensive business phone solution offering customizable communication tools. Vonage is well-suited for enhancing customer interaction and operational efficiency. Key Features: Pricing: Starts at $19.99/month per user. Best For: Businesses that prioritize CRM integration and advanced call features. G2 Rating: 4.4/5 Why Choose Vonage: Vonage’s flexibility and integrations make it an excellent choice for businesses aiming to improve customer interactions. 6. Dialpad An AI-powered communication platform that revolutionizes business calls with real-time transcription and smart analytics. Dialpad stands out for its innovation and ease of use. Key Features: Pricing: Starts at $15/month per user. Best For: Businesses looking for AI-driven solutions and modern communication tools. G2 Rating: 4.2/5 Why Choose Dialpad: Dialpad’s innovative features cater to tech-savvy teams who value cutting-edge technology. 7. 8×8 A reliable global communication solution offering advanced call forwarding and analytics. 8×8 caters to businesses with an international presence and complex communication needs. Key Features: Pricing: Starts at $12/month per user. Best For: Small businesses with international operations. G2 Rating: 4.3/5 Why Choose 8×8: 8×8 provides reliable global communication, making it perfect for businesses with a global customer base. 8. OpenPhone A modern phone system that integrates seamlessly with team workflows. OpenPhone’s focus on collaboration and simplicity makes it a favorite among remote teams. Key Features: Pricing: Starts at $13/month per user. Best For: Remote teams and businesses with distributed workforces. G2 Rating: 4.7/5 Why Choose OpenPhone: OpenPhone’s simplicity and collaboration features make it a top pick for modern remote teams. 9. Talkroute A straightforward virtual phone system that prioritizes affordability and ease of use. Talkroute is designed to help small businesses handle calls professionally. Key Features: Pricing: Starts at $19/month per user. Best For: Small businesses needing a straightforward and affordable call forwarding solution. G2 Rating: 4.0/5 Why Choose Talkroute: Talkroute offers an