In today’s world, seamless communication is crucial for maintaining customer relationships and ensuring smooth operations. Call forwarding software enables businesses to redirect incoming calls to the appropriate department, agent, or device, ensuring that no important call is missed. Whether for customer support, sales, or remote working, investing in the right call forwarding solution can significantly enhance business efficiency. Here we details describe about the top 9 call forwarding software in India that beneficial for all sizes business.
What is Call Forwarding Software?
Call forwarding software is a tool that allows businesses to redirect incoming phone calls to different numbers or devices based on pre-set rules. It ensures that calls are always answered, even if the intended recipient is unavailable. This software can forward calls to mobile phones, landlines, voicemail, or even virtual receptionists. Many call forwarding solutions also come with advanced features like scheduling, call recording, and interactive voice response (IVR).
Why Do We Need Call Forwarding Software?
In today’s fast-paced world, businesses need to be available at all times to provide excellent customer service. Call forwarding software helps organizations stay connected with their customers, partners, and employees without missing any important calls.
Some common reasons businesses need call forwarding software include:
- Ensuring Availability: Redirects calls to available staff members, preventing missed calls.
- Remote Work Support: Enables employees to answer calls even when working from different locations.
- Better Customer Experience: Reduces wait times and ensures calls are answered promptly.
- Business Continuity: Keeps communication running smoothly during emergencies or technical issues.
- Cost Efficiency: Reduces the need for multiple phone lines or additional customer support staff.
Which Key Features Are Required for Call Forwarding Software?
When selecting call forwarding software, businesses should look for key features that enhance efficiency and ensure seamless call management. Some essential features include:
- Customizable Call Routing: Allows businesses to set specific rules for call redirection.
- IVR (Interactive Voice Response): Helps automate call handling and guide callers to the right department.
- Call Recording: Provides a record of conversations for training and compliance purposes.
- Voicemail to Email or Text: Converts voicemails into text or email for easy access.
- Time-Based Forwarding: Routes calls differently based on working hours, weekends, or holidays.
- Multi-Device Support: Ensures calls can be forwarded to multiple devices like mobile phones and landlines.
- Call Analytics & Reporting: Offers insights into call volume, duration, and response rates.
- CRM Integration: Connects with customer relationship management software to streamline interactions.
Benefits of Call Forwarding Software
Using call forwarding software offers several advantages for businesses of all sizes. Here are some key benefits:
- Improved Customer Service – Calls are directed to the right person or department, reducing frustration and increasing customer satisfaction.
- Enhanced Mobility – Employees can answer business calls from anywhere, improving flexibility and work efficiency.
- Reduced Missed Calls – Ensures that every call is answered, preventing potential loss of business opportunities.
- Cost Savings – Reduces the need for setting up multiple phone lines, leading to lower communication costs.
- Scalability – Easily adjusts to the growing needs of a business without requiring major infrastructure changes.
- Call Analytics & Tracking – Provides insights into call volume, duration, and other metrics, helping businesses improve their communication strategy.
- Seamless Call Management – Features like IVR, call recording, and automated redirection ensure smooth call handling.
Industries That Use Call Forwarding Software
Call forwarding software is widely used across various industries that rely on strong communication with customers and clients. Some of the key industries that benefit from it include:
- Customer Support & Call Centers – Helps route calls to the right agents, improving response times and customer service.
- Healthcare – Ensures that patients can reach doctors, nurses, or emergency services promptly.
- Real Estate – Enables realtors to receive calls from potential buyers or renters even when they are on the go.
- E-commerce & Retail – Ensures that customer queries, orders, and complaints are addressed quickly.
- Legal Services – Allows law firms to stay connected with clients, especially in urgent legal matters.
- Financial Services & Banking – Provides seamless customer support and ensures that clients can reach financial advisors when needed.
- Travel & Hospitality – Ensures 24/7 availability for hotel bookings, airline inquiries, and travel assistance.
- Small & Medium Businesses (SMBs) – Helps entrepreneurs and small teams manage calls efficiently without hiring a large customer support team.
Call forwarding software is a vital tool for businesses that want to improve communication, enhance customer experience, and ensure uninterrupted availability. By choosing the right call forwarding solution, companies can stay connected with their clients and employees, streamline operations, and grow their business effectively. Whether you run a small startup or a large enterprise, implementing call forwarding software can significantly boost efficiency and customer satisfaction.
Here is the list of 9 best call forwarding software in India
1. CallAtlas
CallAtlas is an advanced call tracking and forwarding software designed specifically for businesses that rely on inbound calls for conversions. It offers real-time call routing, analytics, and virtual numbers, making it a great solution for tracking marketing performance and optimizing call-handling strategies.
What Call Atlas Offer For Call Forwarding Software
- Intelligent call routing
- Virtual phone numbers
- Real-time call monitoring and analytics
- CRM integration
- Lead tracking and scoring
| Pros: | Cons: |
| Advanced analytics for marketing attribution | Not suitable for very small businesses |
| Simple and easy-to-use platform | Requires stable internet for best performance |
| Real-time call monitoring for better performance |
2. Exotel
Exotel is a cloud telephony platform that provides call forwarding, IVR, and call tracking solutions. With its robust infrastructure, Exotel ensures high call quality and uptime.
What Exotel offers
- Smart call routing
- Multi-level IVR
- Call recording and analytics
- API integration
- Auto-dialer for outbound calls
| Pros: | Cons: |
| Reliable and scalable for large businesses | Pricing can be high for small businesses |
| High-quality call clarity | Limited international support |
| Strong API support for custom integrations |
3. MyOperator
MyOperator simplifies business communication with its cloud-based call management solutions. It offers virtual numbers, call tracking, and automated call distribution, making it an excellent choice for businesses looking to enhance their customer interactions.
What Myoperator Offers For the Best Call Forwarding Software in India
- Toll-free and virtual numbers
- Call tracking and recording
- Multi-level IVR
- Live call monitoring
- WhatsApp business integration
| Pros: | Cons: |
| User-friendly interface | Limited scalability for large enterprises |
| Affordable pricing for SMBs | Customer support response time can be slow |
| Effective call tracking and analytics |
4. Knowlarity
Knowlarity is a leading cloud communication provider offering call forwarding, IVR, and AI-powered voice solutions. It helps businesses manage high call volumes efficiently.
What Knowlarity Offers
- Auto-attendant and IVR system
- Advanced call analytics
- API and CRM integration
- Smart call routing and distribution
- Missed call solutions
| Pros: | Cons: |
| Scalable for large businesses | Higher pricing compared to competitors |
| AI-powered voice solutions improve efficiency | Setup can be complex |
| Strong analytics and reporting tools |
5. Ozonetel CloudAgent
Ozonetel offers a full-suite cloud telephony solution with advanced call forwarding and routing features. Its software is designed for customer service teams that need seamless call handling across multiple locations.
What Ozonetel Offers
- AI-powered call routing
- Unified agent interface
- Omnichannel support (voice, chat, email)
- Real-time analytics and reporting
- CRM and helpdesk integrations
| Pros: | Cons: |
| Excellent omnichannel support | Slightly complex for beginners |
| Real-time analytics for better decision-making | Requires some technical setup |
| Easy CRM integration |
6. Servetel
Servetel provides cost-effective cloud telephony solutions with a strong focus on call forwarding and IVR. It helps businesses streamline their communication with automated call handling and analytics.
What Servetel Offers
- Call routing and IVR system
- Virtual phone numbers
- Call analytics and recording
- CRM integration
- Missed call alerts
| Pros: | Cons: |
| Budget-friendly pricing | Fewer advanced features compared to competitors |
| Easy to set up and use | Limited third-party integrations |
| Reliable call forwarding features |
7. Ameyo
Ameyo is a robust contact center solution that offers intelligent call forwarding and IVR. It is widely used by enterprises for customer support and sales operations.
What Ameyo Offers
- Smart call routing and IVR
- AI-based call prioritization
- Advanced call analytics
- CRM and third-party integrations
- Voice bot support
| Pros: | Cons: |
| AI-driven call prioritization | Expensive for small businesses |
| Strong automation features | Initial setup can be complex |
| Excellent support for customer engagement |
8. SparkTG
SparkTG provides cloud-based call management solutions with a focus on call routing and IVR. It is best suited for businesses that need a scalable and easy-to-use call forwarding system.
What SparkTG Offers
- Virtual numbers and IVR
- Call tracking and monitoring
- CRM integration
- Live analytics dashboard
- Auto-attendant support
| Pros: | Cons: |
| Seamless integration with CRMs | Lacks advanced AI-driven features |
| Affordable pricing | Limited customer support availability |
| Reliable call forwarding services |
9. CloudTalk
CloudTalk is a global call center software offering smart call forwarding, call queuing, and IVR. It is particularly useful for businesses that handle international calls and remote customer support teams.
What CloudTalk Offers
- Intelligent call forwarding
- Call recording and analytics
- Multi-level IVR
- International phone numbers
- CRM and helpdesk integrations
| Pros: | Cons: |
| Great for international businesses | Little expensive for medium businesses |
| High-quality call routing | Requires good internet connectivity for optimal performance |
| Multi-level IVR for better customer experience |
Conclusion:
Choosing the right call forwarding software depends on your business needs, call volume, and integration requirements. CallAtlas, Exotel, and MyOperator are excellent for SMBs, while Knowlarity, Ozonetel, and Ameyo cater to enterprises and contact centers. If you’re looking for cost-effective options, Servetel and SparkTG are great choices, while CloudTalk is ideal for international operations.
By leveraging these call forwarding solutions, businesses can enhance their customer service, streamline operations, and ensure seamless communication with clients and stakeholders.
Frequently Asked Questions
Call forwarding software allows businesses to redirect incoming calls to another number, department, or device, ensuring seamless communication and better customer service.
Consider factors such as call volume, budget, required features (like IVR, analytics, and integrations), and whether you need local or international call forwarding.
The cost varies depending on the provider, features, and scalability. Some solutions, like Servetel and MyOperator, are budget-friendly, while others, like Exotel and CloudTalk, cater to large enterprises with advanced features.
Yes, solutions like CloudTalk and Knowlarity provide international call forwarding options, allowing businesses to manage global customer communication effectively.
Many call forwarding software solutions, such as CallAtlas, Exotel, and Ozonetel, offer CRM integration, helping businesses track and manage customer interactions efficiently.
