Call Forwarding

In today’s world, seamless communication is crucial for maintaining customer relationships and ensuring smooth operations. Call forwarding software enables businesses to redirect incoming calls to the appropriate department, agent, or device, ensuring that no important call is missed. Whether for customer support, sales, or remote working, investing in the right call forwarding solution can significantly enhance business efficiency. Here we details describe about the top 9 call forwarding software in India that beneficial for all sizes business. What is Call Forwarding Software? Call forwarding software is a tool that allows businesses to redirect incoming phone calls to different numbers or devices based on pre-set rules. It ensures that calls are always answered, even if the intended recipient is unavailable. This software can forward calls to mobile phones, landlines, voicemail, or even virtual receptionists. Many call forwarding solutions also come with advanced features like scheduling, call recording, and interactive voice response (IVR). Why Do We Need Call Forwarding Software? In today’s fast-paced world, businesses need to be available at all times to provide excellent customer service. Call forwarding software helps organizations stay connected with their customers, partners, and employees without missing any important calls. Some common reasons businesses need call forwarding software include: Which Key Features Are Required for Call Forwarding Software? When selecting call forwarding software, businesses should look for key features that enhance efficiency and ensure seamless call management. Some essential features include: Benefits of Call Forwarding Software Using call forwarding software offers several advantages for businesses of all sizes. Here are some key benefits: Industries That Use Call Forwarding Software Call forwarding software is widely used across various industries that rely on strong communication with customers and clients. Some of the key industries that benefit from it include: Call forwarding software is a vital tool for businesses that want to improve communication, enhance customer experience, and ensure uninterrupted availability. By choosing the right call forwarding solution, companies can stay connected with their clients and employees, streamline operations, and grow their business effectively. Whether you run a small startup or a large enterprise, implementing call forwarding software can significantly boost efficiency and customer satisfaction. Here is the list of 9 best call forwarding software in India 1. CallAtlas CallAtlas is an advanced call tracking and forwarding software designed specifically for businesses that rely on inbound calls for conversions. It offers real-time call routing, analytics, and virtual numbers, making it a great solution for tracking marketing performance and optimizing call-handling strategies. What Call Atlas Offer For Call Forwarding Software Pros: Cons: Advanced analytics for marketing attribution Not suitable for very small businesses Simple and easy-to-use platform Requires stable internet for best performance Real-time call monitoring for better performance 2. Exotel Exotel is a cloud telephony platform that provides call forwarding, IVR, and call tracking solutions. With its robust infrastructure, Exotel ensures high call quality and uptime. What Exotel offers Pros: Cons: Reliable and scalable for large businesses Pricing can be high for small businesses High-quality call clarity Limited international support Strong API support for custom integrations 3. MyOperator MyOperator simplifies business communication with its cloud-based call management solutions. It offers virtual numbers, call tracking, and automated call distribution, making it an excellent choice for businesses looking to enhance their customer interactions. What Myoperator Offers For the Best Call Forwarding Software in India Pros: Cons: User-friendly interface Limited scalability for large enterprises Affordable pricing for SMBs Customer support response time can be slow Effective call tracking and analytics 4. Knowlarity Knowlarity is a leading cloud communication provider offering call forwarding, IVR, and AI-powered voice solutions. It helps businesses manage high call volumes efficiently. What Knowlarity Offers Pros: Cons: Scalable for large businesses Higher pricing compared to competitors AI-powered voice solutions improve efficiency Setup can be complex Strong analytics and reporting tools 5. Ozonetel CloudAgent Ozonetel offers a full-suite cloud telephony solution with advanced call forwarding and routing features. Its software is designed for customer service teams that need seamless call handling across multiple locations. What Ozonetel Offers Pros: Cons: Excellent omnichannel support Slightly complex for beginners Real-time analytics for better decision-making Requires some technical setup Easy CRM integration 6. Servetel Servetel provides cost-effective cloud telephony solutions with a strong focus on call forwarding and IVR. It helps businesses streamline their communication with automated call handling and analytics. What Servetel Offers Pros: Cons: Budget-friendly pricing Fewer advanced features compared to competitors Easy to set up and use Limited third-party integrations Reliable call forwarding features 7. Ameyo Ameyo is a robust contact center solution that offers intelligent call forwarding and IVR. It is widely used by enterprises for customer support and sales operations. What Ameyo Offers Pros: Cons: AI-driven call prioritization Expensive for small businesses Strong automation features Initial setup can be complex Excellent support for customer engagement 8. SparkTG SparkTG provides cloud-based call management solutions with a focus on call routing and IVR. It is best suited for businesses that need a scalable and easy-to-use call forwarding system. What SparkTG Offers Pros: Cons: Seamless integration with CRMs Lacks advanced AI-driven features Affordable pricing Limited customer support availability Reliable call forwarding services 9. CloudTalk CloudTalk is a global call center software offering smart call forwarding, call queuing, and IVR. It is particularly useful for businesses that handle international calls and remote customer support teams. What CloudTalk Offers Pros: Cons: Great for international businesses Little expensive for medium businesses High-quality call routing Requires good internet connectivity for optimal performance Multi-level IVR for better customer experience Conclusion: Choosing the right call forwarding software depends on your business needs, call volume, and integration requirements. CallAtlas, Exotel, and MyOperator are excellent for SMBs, while Knowlarity, Ozonetel, and Ameyo cater to enterprises and contact centers. If you’re looking for cost-effective options, Servetel and SparkTG are great choices, while CloudTalk is ideal for international operations. By leveraging these call forwarding solutions, businesses can enhance their customer service, streamline operations, and ensure seamless communication with clients and stakeholders. Frequently Asked Questions

Call forwarding software is the most important tool for small businesses looking to enhance communication and customer service. In 2025, with the rapid advancement of technology, choosing the right call forwarding solution can streamline operations, improve accessibility, and boost overall efficiency. Here, we explore the 9 best call forwarding software for small business in 2025, considering their key features, pricing, suitability, and G2 ratings. What is Call Forwarding Software? Call forwarding software is a modern communication tool designed to redirect incoming calls from one phone line to another. It allows businesses to seamlessly manage their communication channels, ensuring that no call is missed, even if the primary recipient is unavailable. Whether you’re forwarding calls to a mobile device, another department, or a remote team, call forwarding software provides flexibility and reliability for efficient communication. At its core, this software uses advanced telephony systems to detect incoming calls and route them to the desired destination based on predefined rules. These rules can include factors like time of day, caller ID, or the availability of the intended recipient. By integrating with customer relationship management (CRM) systems and other tools, call forwarding software can enhance productivity and improve customer satisfaction. Why Do Small Business Need Call Forwarding Software? Small businesses often face unique challenges when it comes to managing customer communication. Limited resources and smaller teams can make it difficult to respond to every inquiry promptly. Call forwarding software addresses this issue by ensuring that all calls are efficiently routed to the right person or department, even when employees are working remotely or outside of regular office hours. Here are some reasons why small business benefit from using call forwarding software: Which Industries Use Call Forwarding Software? Call forwarding software is a versatile tool that serves businesses across a wide range of industries. Here are some sectors where this software is particularly beneficial: What Features Are Essential in Call Forwarding Software for Business? When selecting call forwarding software, it’s crucial to choose one with features that align with your business needs. Here are some must-have features to look for: How to Choose the Right Call Forwarding Software for Your Business Selecting the right call forwarding software for your business involves evaluating your unique requirements and the features offered by various solutions. Here are some steps to guide you: By carefully evaluating these factors, you can select call forwarding software that meets your business’s needs and enhances your communication capabilities. Here is the list of the top 9 call forwarding software services providers 1. Atlas by CallAtlas A leading call tracking and forwarding software designed specifically for businesses looking to optimize their call-based marketing efforts. CallAtlas combines precision and user-friendly features to deliver unmatched results. Key Features: Pricing: Starts at $49/month unlimited user. Best For: Advertising agencies, marketing teams, and businesses needing advanced call tracking and routing capabilities. G2 Rating: 4.8/5 Why Choose Atlas: CallAtlas stands out with its precision in call tracking and routing, making it ideal for small businesses focused on ROI and customer satisfaction. 2. Grasshopper A virtual phone system tailored for small businesses and entrepreneurs. Grasshopper simplifies call management with its reliable and intuitive features, making professional communication effortless. Key Features: Pricing: Starts at $29/month per user. Best For: Entrepreneurs and startups looking for an affordable yet comprehensive call management solution. G2 Rating: 4.3/5 Why Choose Grasshopper: Grasshopper offers a user-friendly interface and robust features, making it a popular choice among small business owners. 3. Nextiva An all-in-one communication platform offering top-tier call forwarding, analytics, and collaboration tools. Nextiva is known for its robust infrastructure and scalability. Key Features: Pricing: Starts at $30/month per user. Best For: Businesses seeking an all-in-one communication platform. G2 Rating: 4.5/5 Why Choose Nextiva: Nextiva’s comprehensive features make it a powerhouse for businesses that want more than just call forwarding. 4. RingCentral A versatile cloud-based communication platform designed for seamless team collaboration and efficient call management. RingCentral is ideal for businesses of all sizes. Key Features: Pricing: Starts at $19.99/month per user. Best For: Teams requiring seamless collaboration and integration capabilities. G2 Rating: 4.6/5 Why Choose Ring Central: RingCentral is known for its reliability and versatility, making it a trusted solution for small businesses. 5. Vonage A comprehensive business phone solution offering customizable communication tools. Vonage is well-suited for enhancing customer interaction and operational efficiency. Key Features: Pricing: Starts at $19.99/month per user. Best For: Businesses that prioritize CRM integration and advanced call features. G2 Rating: 4.4/5 Why Choose Vonage: Vonage’s flexibility and integrations make it an excellent choice for businesses aiming to improve customer interactions. 6. Dialpad An AI-powered communication platform that revolutionizes business calls with real-time transcription and smart analytics. Dialpad stands out for its innovation and ease of use. Key Features: Pricing: Starts at $15/month per user. Best For: Businesses looking for AI-driven solutions and modern communication tools. G2 Rating: 4.2/5 Why Choose Dialpad: Dialpad’s innovative features cater to tech-savvy teams who value cutting-edge technology. 7. 8×8 A reliable global communication solution offering advanced call forwarding and analytics. 8×8 caters to businesses with an international presence and complex communication needs. Key Features: Pricing: Starts at $12/month per user. Best For: Small businesses with international operations. G2 Rating: 4.3/5 Why Choose 8×8: 8×8 provides reliable global communication, making it perfect for businesses with a global customer base. 8. OpenPhone A modern phone system that integrates seamlessly with team workflows. OpenPhone’s focus on collaboration and simplicity makes it a favorite among remote teams. Key Features: Pricing: Starts at $13/month per user. Best For: Remote teams and businesses with distributed workforces. G2 Rating: 4.7/5 Why Choose OpenPhone: OpenPhone’s simplicity and collaboration features make it a top pick for modern remote teams. 9. Talkroute A straightforward virtual phone system that prioritizes affordability and ease of use. Talkroute is designed to help small businesses handle calls professionally. Key Features: Pricing: Starts at $19/month per user. Best For: Small businesses needing a straightforward and affordable call forwarding solution. G2 Rating: 4.0/5 Why Choose Talkroute: Talkroute offers an