In today’s digital-first business landscape, virtual phone numbers are no longer a luxury — they’re a necessity. Whether you run a startup, a growing business, or a large enterprise, a virtual number helps you connect with your customers more professionally, efficiently, and cost-effectively. Especially in India’s booming market, businesses are rapidly adopting cloud telephony and virtual communication tools to stay competitive.
In this blog we’ll cover the Top 13 Virtual Phone Number Providers in India for 2025. We’ll dive deep into each platform’s description, key features, best for which type of business and what makes them stand out.
What is a Virtual Phone Number?
A virtual phone number is a telephone number that isn’t directly tied to a specific phone line or device.
Instead, it routes calls through the cloud (internet or telephony servers) to any device — mobile, landline, desktop, or application — based on your settings.
Think of it as a flexible number you can control and manage entirely online, making it perfect for businesses that want:
- Mobility
- Multiple teams or departments
- Professional caller experience (via IVR, call routing, etc.)
Key Concepts to Understand:
- Cloud Telephony: The system that hosts and routes calls.
- Hosted PBX: A cloud-based private branch exchange (call management system).
- VoIP (Voice over Internet Protocol): Technology allowing voice calls using the internet.
Why are Virtual Phone Numbers Essential for Businesses in 2025?
1. Customer Reachability:
Customers can contact your business at any time, without you being tied to a physical office.
2. Professional Brand Image:
Using business numbers (toll-free, city-specific, or vanity numbers) looks more credible than using a personal mobile number.
3. Cost-Effectiveness:
No expensive infrastructure. Pay as you grow. Options for local, national, or international numbers.
4. Advanced Features:
Access to IVR (press 1 for sales, press 2 for support), call tracking, call recording, analytics, and integrations with CRM software.
5. Remote and Hybrid Work:
Perfect for work-from-anywhere setups, where calls can be answered from laptops, mobiles, or remote call centers.
6. Lead Management and Marketing Attribution:
Track which campaigns are bringing calls (and customers) by assigning different virtual numbers to different marketing activities.
Which Types of Virtual Phone Numbers Are Available?
When selecting a provider, you must know the types of virtual numbers available:
- Local Numbers:
Numbers with specific city STD codes (e.g., Delhi, Mumbai) — great for appearing local to customers. - Toll-Free Numbers:
Numbers like 1800-XXX-XXXX where customers can call you for free — useful for customer care and helplines. - International Virtual Numbers:
Numbers from countries outside India — useful if you serve international customers. - Mobile Virtual Numbers:
Standard 10-digit mobile numbers used virtually — good for giving a human touch to communications. - WhatsApp Business Numbers:
Virtual mobile numbers used primarily for official WhatsApp communications with customers
How to Choose the Best Virtual Number Provider in India?
Here’s a detailed step-by-step guide:
1. Understand Your Business Needs
- How many calls do you expect daily?
- Are your customers mainly from one city, across India, or globally?
- Do you need basic call forwarding or advanced CRM integrations?
2. Check for Regulatory Compliance
- Ensure the provider follows Indian telecom rules and holds proper licensing (like DoT VNO licenses).
- Verify data privacy and call recording policies.
3. Evaluate Core Features
Look for these essential features:
- Multi-level IVR (Interactive Voice Response).
- Smart call routing (geographic, skill-based, time-based).
- Call recording and monitoring.
- Missed call alert system.
- Analytics dashboard for call tracking and reporting.
- API availability for custom integrations.
4. Prioritize Scalability and Flexibility
- Can you easily add new numbers or users as your team grows?
- Is it easy to switch between mobile apps and web dashboards?
5. Review Uptime and Reliability
- Look for providers offering at least 99.9% uptime and robust server security.
- Disaster recovery setups and backup options are a bonus.
6. Check Customer Support and Onboarding
- Is there 24×7 support via phone, email, or live chat?
- Do they offer dedicated account managers or quick onboarding?
7. Analyze Pricing Models
- Fixed monthly plans, pay-as-you-go, or bundled services?
- Check if call forwarding charges, SMS charges, or extra user licenses are included or billed separately.
- Watch for hidden costs like installation or hardware setup fees.
What Emerging Trends Are Shaping Virtual Phone Numbers in 2025?
- AI-Powered Voice Bots: Smart auto-responders handling common queries before connecting to a human agent.
- Omnichannel Communication: Integration of calls, SMS, WhatsApp, email, and social messaging into one platform.
- Programmatic Call Routing: Automatic assignment of calls based on caller history and intent.
- Voice and Sentiment Analytics: Analyzing customer emotions during calls to improve service
The Top 13 Virtual Number Providers in India
| Provider | Best For | Highlight Feature |
|---|---|---|
| Atlas | BPOs, pay-per-call advertisers | Intelligent Call Routing |
| Exotel | Large customer support teams | Smart IVR and Call Analytics |
| Knowlarity (Gupshup) | Enterprises, political campaigns | Automated Lead Tracking |
| MyOperator | Retail chains, education sector | Mobile App for Call Management |
| Servetel | SMBs and NGOs | Voice Broadcasting |
| CallHippo | SaaS startups and remote teams | International Reach |
| Ozonetel | Contact centers, tech support | AI-Powered Voice Solutions |
| CloudConnect | Startups, SMEs | Mobile-first Cloud PBX |
| Tata Tele Business Services | Corporates, BFSI | Carrier-grade Security |
| Karix | E-commerce, fintech companies | Multichannel Engagement |
| MCube | Customer support and sales teams | Click-to-Call APIs |
| Knowmax | Customer Experience (CX) teams | Knowledge-Driven Communication |
| BSNL Cloud Telephony | Local Businesses, Government | Affordable Nationwide Service |
Here is the List of the 13 Best Virtual Phone Number Providers in 2025
1. Atlas
Website: callatlas.io
Description:
Atlas is the fast emerging call tracking software who provides virtual phone numbers in India and in other countries also. As we provide instant activation of numbers through our portal where you can purchase single as well as in bulk. From us you can create you custom number according to your choice like starts with, ends with and contains any specific number. For that number you can use our call recording and call reporting feature for better use and advanced real-time analytics of your call data in our dashboard.
Key Features:
- Local and toll-free virtual numbers for 40+ countries.
- Intelligent call routing based on business hours, agent availability, or priority.
- Call recording and real-time monitoring.
- CRM integration and custom reporting dashboards.
- WhatsApp API integration with virtual numbers.
- Highly scalable SIP Trunking and VoIP services.
Ideal for:
BPOs, tech startups, customer support centers, pay-per-call advertisers.
2. Exotel
Website: exotel.com
Description:
Exotel has been a market leader in India’s cloud telephony industry for years. Their virtual numbers empower businesses with IVR systems, call masking, and advanced call analytics. Exotel’s robust infrastructure and focus on reliability make it a preferred option for many mid-to-large enterprises.
Key Features:
- Cloud-hosted virtual numbers (local, mobile, and toll-free).
- Smart IVR systems with drag-and-drop setup.
- Call recording and cloud storage.
- SMS and voice campaigns.
- Integration with CRM tools like Zoho, Salesforce, and Freshdesk.
- AI-powered call analytics.
Ideal for:
Banks, EdTech companies, large customer support teams.
3. Knowlarity (Now part of Gupshup)
Website: knowlarity.com
Description:
Acquired by Gupshup, Knowlarity continues to deliver enterprise-grade virtual phone solutions in India. Their platform specializes in automated call management, providing multi-level IVR, lead management, and seamless call tracking.
Key Features:
- Single and multiple virtual numbers with smart routing.
- Real-time call monitoring dashboard.
- Voice broadcasting and click-to-call services.
- WhatsApp Business API with virtual numbers.
- Lead tracking and analytics.
Ideal for:
Large enterprises, political campaigns, real estate companies.
4. MyOperator
Website: myoperator.com
Description:
MyOperator offers an easy-to-use cloud communication system, enabling businesses to centralize customer interactions. Its virtual number service ensures no customer call is ever missed and comes with powerful automation features.
Key Features:
- Virtual numbers with cloud-based call management.
- Multi-level IVR systems for better customer flow.
- Real-time analytics and call reports.
- Mobile app for on-the-go call management.
- WhatsApp integrations available.
- Customizable call tracking for marketing campaigns.
Ideal for:
Retail chains, hospitals, educational institutions.
5. Servetel
Website: servetel.in
Description:
Servetel is a reliable cloud telephony provider specializing in affordable virtual phone numbers for Indian businesses. They offer flexibility with local, mobile, and toll-free numbers to help businesses scale customer communication easily.
Key Features:
- Smart call forwarding and call recording.
- Toll-free and local number availability.
- WhatsApp and SMS services integration.
- Voice broadcasting for marketing.
- Real-time call logs and reporting.
Ideal for:
SMBs, NGOs, marketing agencies.
6. CallHippo
Website: callhippo.com
Description:
CallHippo provides international and domestic virtual phone numbers, focusing heavily on easy setup and global reach. Their India-specific services cater especially to tech startups, freelancers, and growing businesses looking for affordable options.
Key Features:
- Local and mobile virtual numbers for 50+ countries including India.
- Power dialer and smart call forwarding.
- CRM integrations (Zoho, Pipedrive, HubSpot).
- Call analytics dashboard.
- Voicemail and after-hours call handling.
Ideal for:
SaaS startups, international sales teams, remote businesses.
7. Ozonetel
Website: ozonetel.com
Description:
Ozonetel offers cloud-based communication-as-a-service solutions, enabling businesses to deliver exceptional customer support. Their CloudAgent platform gives access to powerful virtual number features customized for Indian businesses.
Key Features:
- Cloud contact center with virtual numbers.
- AI-powered voice bots and chatbots.
- Multichannel (voice, SMS, WhatsApp) customer engagement.
- Advanced campaign management tools.
- CRM integration and real-time dashboards.
Ideal for:
Contact centers, tech support, political campaigns.
8. CloudConnect Communications
Website: cloud-connect.in
Description:
CloudConnect is India’s first fully licensed Virtual Network Operator (VNO) offering cloud-hosted PBX and mobile-first solutions. It stands out for its seamless VoIP-based communication tailored specifically for Indian SMBs and startups.
Key Features:
- Cloud PBX with virtual number hosting.
- Business phone system on smartphones.
- Call conferencing, call recording, call forwarding.
- Advanced CRM and ERP integrations.
- 100% regulatory compliant with DOT licensing.
Ideal for:
Startups, SMEs, hybrid workforces.
9. Tata Tele Business Services
Website: tatatelebusiness.com
Description:
Tata Tele Business Services (TTBS) is a trusted name among India’s business communication providers. Their Smartflo Cloud Communication Suite offers virtual phone numbers, IVR, and a range of cloud telephony solutions with carrier-grade security.
Key Features:
- Toll-free and local virtual numbers.
- Intelligent IVR and call queue management.
- Advanced call tracking and recording.
- CRM integration and dedicated account management.
- Omnichannel communication (Voice, SMS, WhatsApp, Email).
Ideal for:
Corporates, BFSI sector, healthcare organizations.
10. Karix (A Gupshup Company)
Website: karix.io
Description:
Karix is a powerful enterprise communications platform offering APIs for voice, SMS, WhatsApp, and email. Their virtual number services focus on creating seamless customer journeys with smart automation across multiple channels.
Key Features:
- Two-way communication using virtual numbers.
- SMS and Voice call APIs.
- WhatsApp Business Solutions with virtual number integration.
- Real-time engagement tracking and analytics.
- End-to-end managed services for enterprises.
Ideal for:
E-commerce, Fintech, EdTech, FMCG sectors.
11. MCube (Mcube Connect)
Website: mcube.com
Description:
MCube specializes in Inbound and Outbound call solutions powered by cloud telephony. They offer feature-rich virtual numbers, combined with call analytics and CRM integrations, ideal for sales and customer support teams.
Key Features:
- Single/multi-level IVR systems.
- Virtual number allocation with call tracking.
- Click-to-call APIs for websites and apps.
- Call center monitoring and agent performance tracking.
- SMS, email, and WhatsApp notification services.
Ideal for:
Customer support centers, sales teams, service-based industries.
12. Knowmax
Website: knowmax.ai
Description:
Knowmax focuses on knowledge management for CX (customer experience), and while not primarily a virtual number provider, it partners with cloud telephony providers to create intelligent customer communication flows.
If you are using a virtual number and need a knowledge-driven CX solution, Knowmax can supercharge your setup.
Key Features:
- CX workflow automation linked with virtual numbers.
- Knowledge trees for agent guidance during calls.
- CRM-ready integrations with voice and chat platforms.
- Analytics and customer behavior tracking.
Ideal for:
CX teams, large support organizations, healthcare.
13. BSNL Cloud Telephony
Website: bsnl.co.in
Description:
India’s trusted government telecom giant BSNL also offers cloud telephony services with virtual number options. While traditional, BSNL provides an affordable and nationwide virtual phone number solution, especially for businesses in Tier 2 and Tier 3 cities.
Key Features:
- Affordable local virtual numbers.
- Toll-free 1800 services.
- Basic IVR setup.
- Call forwarding and call hunt groups.
- Reliable uptime across rural and urban India.
Ideal for:
Government offices, local businesses, small educational institutions.
Conclusion
Choosing a virtual phone number provider in India today is not just about finding the cheapest option.
It’s about aligning your communication strategy with your business goals — enhancing accessibility, boosting customer satisfaction, and enabling your team to be faster and smarter.
Ask yourself:
- What customer experience do I want to deliver?
- Which tools will help my team work best?
- How will my communication needs evolve in the next 1–2 years?
The right virtual phone number system is an investment into your business’s credibility, operational efficiency, and customer loyalty in 2025 and beyond.
Frequently Asked Questions
A virtual phone number is not tied to a specific SIM card or landline. It operates through cloud technology, allowing businesses to route calls to different devices, locations, or teams easily.
A regular phone number is directly linked to a specific device or line and lacks advanced routing, tracking, and management features.
Virtual phone numbers allow businesses to set up IVRs (interactive menus), automated greetings, call routing to the right agent, and 24/7 call management even outside working hours.
They ensure customers are always connected quickly and to the right person, improving satisfaction and response times.
Yes, you can. Many providers offer virtual mobile numbers that can be registered with WhatsApp Business API.
This enables two-way customer communication through WhatsApp, offering a more personal, instant messaging experience along with voice call support.
It depends.
In India, number portability for virtual numbers is not as straightforward as for mobile SIM numbers. Some providers allow number porting within their network or in specific cases.
It’s important to confirm portability policies with your provider before buying a virtual number if you foresee changing services later.
Yes, provided you choose a reputable and compliant provider.
Ensure the provider uses secure encryption, has proper regulatory licenses, and offers data protection measures for call recordings, customer data, and CRM integrations.
Cloud-based telephony, when set up correctly, can be even more secure than traditional analog systems.
