Streamline Your Call Management with Atlas Call Tracking Software’s Target Management
Effective call tracking isn’t just about the numbers; it’s about having the right targets in place to ensure every call reaches its intended destination. The Manage Targets feature in Atlas Call Tracking Software provides you with the control and flexibility to manage your targets with precision.
- Comprehensive Target List: Get a complete overview of all your targets, including real-time metrics on their performance. Whether you’re managing a few key numbers or an extensive list of targets, Atlas gives you the visibility you need to optimize every call.
- Dynamic Status Control: With the ability to toggle the status of each target, you can manage your campaigns with agility. Enable or disable targets on the fly, ensuring that your call routing adapts to your business’s ever-changing needs.
- Actionable Insights: Quickly edit, delete, or view detailed information on any target with just a click. Atlas’s intuitive interface ensures that managing your targets is not only efficient but also highly effective in driving your campaigns’ success.
- Advanced Target Creation and Group Management: Create new targets with detailed configurations, including time zone, working hours, and break management, ensuring that calls are routed when your team is available. Assign priority to determine the order in which targets are contacted, and use weightage to distribute calls based on target capacity or importance. Additionally, manage groups of targets to streamline call distribution across teams, ensuring balanced workloads and efficient operations.
- Seamless Campaign Integration: Every target you manage is fully integrated with your campaigns, ensuring accurate tracking and analysis. Atlas ensures that your targets are not just numbers but a vital part of your campaign’s success.
Optimize your call management strategy with the power of Atlas Call Tracking Software’s Manage Targets feature. Control, flexibility, and precision—all in one place.
This enhanced content highlights the advanced capabilities of target creation, including the critical aspects of priority and weightage, as well as group management within the Atlas platform. These features allow for precise control over call routing and resource allocation, ensuring that campaigns are both effective and efficient.
Key Features of the Manage Targets Section
The Manage Targets section within the Atlas Call Tracking Software is a powerful feature that allows users to monitor, edit, and manage all the targets associated with their campaigns. This section is crucial for ensuring that calls are directed to the correct destinations and that each target’s performance is closely tracked.
Target Routing
Allows users to direct calls to specific individuals or numbers. Users can add multiple targets, each with its own destination number, ensuring that calls are routed efficiently based on availability or priority.
Group Routing
Provides the capability to direct calls to a group of targets. This is particularly useful for distributing calls among teams, such as sales or support, ensuring that no call is missed.
Add Routing
Users can define routing rules by assigning names, setting priorities, and specifying weightage for each route. This ensures that calls are distributed according to the business’s operational needs.
Conversion Tracking
The system allows users to set up conversion tracking based on specific criteria, such as call length or successful connection. This feature is essential for monitoring the effectiveness of different routes and optimising them for better performance.
Routing Plan
Users can create and manage routing plans that determine how calls are handled based on priority and predefined rules. The routing plan ensures that calls are directed to the most suitable target or group, optimising both customer experience and resource utilization.
Time Zone Routing
Atlas enables users to route calls based on the target’s time zone, ensuring that calls are made at appropriate times, no matter where the target is located.
Working Hours and Days
Users can specify the working hours and days for each target or group, ensuring that calls are only directed to them when they are available to answer.
Breaks Management
The system allows for the configuration of breaks during the workday, ensuring that calls are not routed to targets during their scheduled breaks, thereby optimising productivity and respecting target availability.
Revenue and Conversion Metrics
Each routing rule can be associated with revenue and conversion metrics, enabling users to track the financial performance of each route. This feature is critical for understanding the return on investment (ROI) of different call handling strategies.
Frequently Asked Questions
The Manage Targets feature allows users to manage and optimize the routing of calls to specific individuals, numbers, or groups, providing full control over target creation, status, and performance tracking.
Atlas enables users to configure routing rules based on priorities, weightage, time zones, working hours, and breaks, ensuring calls are routed to the right targets at the right time for efficient handling.
Yes, Atlas Call Tracking Software allows you to manage multiple targets within a campaign, giving you the flexibility to create, edit, and distribute calls efficiently across your team.
Group routing allows you to distribute calls among teams (e.g., sales or support), ensuring that calls are handled effectively and workloads are balanced, reducing the chances of missed calls.
Atlas provides real-time metrics on target performance, allowing you to view detailed insights and make data-driven decisions to optimize your campaigns.
Priority determines the order in which targets are contacted, while weightage distributes calls based on target capacity or importance, allowing for a more balanced and strategic call distribution.
Yes, Atlas supports time zone routing, ensuring that calls are made at appropriate times based on the target’s location, optimizing customer experience and resource availability.
Conversion tracking in Atlas allows you to monitor the success of your campaigns based on specific criteria like call length or successful connections, helping you assess and optimize the performance of your routing strategies.
The system allows you to configure breaks for targets, ensuring that calls are not routed to them during their scheduled breaks, thus optimizing productivity and respecting employee availability.
Yes, Atlas allows you to associate routing rules with revenue and conversion metrics, enabling you to track the financial performance of each route and understand the ROI of your call handling strategies.
Set Clear Targets for Smarter Call Routing
Easily manage call targets with Atlas. Direct inbound calls to the right agents, teams, or locations with flexible targeting options, ensuring your customers are always connected to the right support.
